Shipping policy

Shipping Policy (Australia)

Order Processing

Orders are processed within 1–3 business days (excluding weekends and public holidays). You’ll receive a confirmation email once your order has been shipped.

Domestic Shipping (Australia)

We ship Australia-wide.

Estimated delivery times:

• Standard Shipping: 3–7 business days

• Express Shipping: 1–3 business days

Delivery times are estimates and may vary due to carrier delays or peak periods.

Shipping Rates

Shipping rates are specified at checkout and based on your selected shipping method.  Free Shipping on orders over 50 pces.

Shipping Carriers

We use Australia Post 

Order Tracking

Once your order has shipped, you’ll receive a tracking number via email. Tracking updates may take up to 24 hours to appear.

PO Boxes & Parcel Lockers

We deliver to PO Boxes and Australia Post Parcel Lockers.

Delays & Responsibility

We are not responsible for delays caused by shipping carriers, weather events, or circumstances beyond our control.

Incorrect Address

Please ensure your delivery address is correct. Orders sent to incorrect addresses provided at checkout cannot be refunded.

Lost or Damaged Orders

If your order is lost or arrives damaged, contact us within 7 days of delivery with your order number and supporting photos (if applicable).

Contact

For any shipping enquiries, contact us at:  webenquiries@mitchellscapco.com.au